RETURNS
- Please note DIECAST DIEHARDS does not exchange as availability cannot be guaranteed on items. If you wish to exchange for other items, then please return your items for a refund or credit and re-order as per your new requirements accordingly.
- We offer refunds on full priced items only if the item is returned within 30 days of purchase. Items will only be refunded if they are unused and in their original packaging.
- To return an item, please complete the Returns Form, print out the email you receive and include this with your return, as well as your original invoice. Post all returns to the address specified on the Returns Form. Please note that the cost of return shipping is to be paid for by the customer. Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post). Please note we take no responsibility for items lost in transit. Refunds are only processed once goods have been received, inspected and confirmed as re-sellable. Please allow up to 10 business days for your refund to be processed.
SALE ITEMS
- Sale items are strictly non-returnable (no exchanges or refunds), thus please choose carefully when purchasing.
FAULTY ITEMS
- We appreciate your purchase and we aim to provide you with 100% satisfaction. Please contact DIECAST DIEHARDS immediately should there be any issues upon receipt of your order. We are able to assist you with your return of a faulty item by offering you with solutions including replacement, credit or refund.
- We will only offer you an exchange or refund if the goods are returned within a reasonable time (being 30 days from the date of purchase), proof of purchase to our satisfaction is provided, and upon assessment the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including the packaging, is not grounds for a faulty replacement.
DELIVERIES RETURNED TO US
- Occasionally a parcel will be returned to us for one of the following reasons:
- A reminder card was left but there was no response from the recipient to arrange re-delivery;
- A reminder card was left but the recipient did not pick up the package from the Post Office before the due date;
- The recipient is not known at the address or has moved;
- The address details are incorrect or insufficient;
- The delivery was refused;
- There was no access to a secure building or complex to deliver or leave a reminder card;
- The courier could not contact the recipient and there was nowhere safe to leave the parcel;
- Parcels cannot be redirected while in transit
2. We will inform you via email within three business days of the parcel being returned to us. An applicable re-delivery fee will apply, to facilitate the delivery of the parcel to the same or an alternative address.
3. Orders returned to us for any of the above mentioned reasons cannot be cancelled and refunded.
LOST OR DAMAGED PARCELS
- Please contact us here or admin@celebration-production.com if your parcel is lost or damaged.
- An investigation will need to be lodged with Australia Post.
- If investigation outcome shows that Australia Post has lost your parcel, then a replacement or refund will be proceeded.
- If your parcel is returned to sender due to incorrect address, failure to collect or other reasons such as above mentioned reasons under DELIVERIES RETURNED TO US, then DIECAST DIEHARDS is not liable and will not refund or supply a replacement.
- A re-delivery fee of $19.95 is payable prior to re-ship for items under return to sender.
